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STORE POLICY

Customer Care

 Customer Support Availability:

   - Our customer support team is available Monday to Friday, from 9 AM to 6 PM (local time). You can reach us via phone, email, or through our website’s live chat feature.

 

 Contact Information:

   - Phone: 501-483-8588

   - Email: maneapothercary@gmail.com

   - Live Chat: Accessible on our website during business hours

 

Response Time:

   - We strive to respond to all customer inquiries within 24 hours. In the case of high volume, please allow up to 48 hours for a response.

 

 Product Inquiries:

   - Our team is knowledgeable about all our hair oil products and can assist with questions regarding ingredients, usage instructions, benefits, and any other product-related inquiries.

 

Order Assistance:

   - For assistance with placing an order, tracking an existing order, or modifying your order, please contact our customer support team. We are here to help ensure your order process is smooth and efficient.

 

 Returns and Refunds:

   - If you are not completely satisfied with your purchase, you may return the product within 30 days of receipt for a full refund or exchange. Please refer to our Return Policy for detailed instructions on how to process a return.

 

 Product Issues:

   - If you receive a damaged or defective product, please contact us immediately. We will provide instructions for returning the item and will send a replacement at no additional cost.

 

 Customer Feedback:

   - We value your feedback! If you have any suggestions, comments, or concerns about our products or services, please let us know. Your input helps us improve and better serve you.

 

 Privacy and Confidentiality:

   - We are committed to protecting your privacy. All customer information is kept confidential and used solely for the purpose of processing orders and providing customer support. Please refer to our Privacy Policy for more details.

Privacy & Safety

Privacy Policy:

 

Information Collection:

   - We collect personal information such as your name, email address, phone number, and shipping address when you place an order or sign up for our newsletter. This information is used solely for processing orders and providing customer support.

 

 Data Protection:

   - We take your privacy seriously and implement strict security measures to protect your personal information from unauthorized access, disclosure, or misuse. Your data is stored securely and only accessible by authorized personnel.

 

 Use of Information:

   - Your information is used to process orders, send order confirmations, provide customer support, and inform you about new products, promotions, and updates if you have opted in to receive such communications.

 

 Third-Party Sharing:

   - We do not sell, trade, or otherwise transfer your personal information to outside parties. This excludes trusted third parties who assist us in operating our website, conducting business, or servicing you, provided they agree to keep your information confidential.

 

 Cookies:

   - Our website uses cookies to enhance your browsing experience and gather information about site traffic and interactions. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

 

 Consent:

   - By using our website and services, you consent to our privacy policy. If you have any questions or concerns about our privacy practices, please contact us.

 

Safety Policy:

 

 Product Safety:

   - Our hair oil products are formulated with high-quality, natural ingredients and undergo rigorous testing to ensure they are safe for use. We comply with all relevant safety regulations and standards.

 

 Usage Instructions:

   - Please follow the usage instructions provided on the product label to ensure safe and effective use. If you experience any adverse reactions, discontinue use immediately and consult a healthcare professional.

 

 Allergen Information:

   - Our products may contain ingredients that could cause allergic reactions in some individuals. Please review the ingredient list carefully and perform a patch test before using the product. If you have known allergies, consult with a healthcare professional before use.

 

 Storage and Handling:

   - Store hair oil products in a cool, dry place away from direct sunlight and out of reach of children. Ensure the cap is tightly closed after each use to maintain product integrity.

 

 Customer Support:

   - If you have any questions or concerns about the safety of our products, please contact our customer support team. We are here to provide you with the information and assistance you need.

Wholesale Inquiries

Mane Apothecary offers wholesale pricing for businesses interested in carrying their products. Please submit any wholesale inquiries to Maneapothercary@gmail.com and a team member will get back to you will more information.

Payment Methods

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

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