WELCOME TO MANE APOTHECARY
SHIPPING & RETURNS
Shipping Policy
Processing Time:
- Orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.
Shipping Rates & Delivery Estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1-2 business days
Shipment Confirmation & Order Tracking:
- You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes:
- Mane Apothecary is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages:
- Mane Apothecary is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy:
- We currently do not ship outside United States
Returns Policy:
- Please refer to our Return Policy for information on how to return your product.
Return & Exchange Policy
Eligibility for Returns:
- Products must be unopened, unused, and in their original packaging.
- Returns must be made within 30 days of purchase.
Proof of Purchase:
- Please provide a receipt or order confirmation for all returns.
Refund or Exchange:
- You may choose to receive a full refund or exchange the product for another item of equal value.
Return Process:
- Contact our customer service team at [Customer Service Email] to initiate a return.
- Obtain a return authorization and instructions for shipping the product back.
Shipping Costs:
- Customers are responsible for return shipping costs unless the product was defective or incorrect.
If you have any questions or need further assistance, please contact our customer service team.